Help Center

Research and Redesign

Harvard Business Publishing - Help Center

A website that allows users to looks for solutions to their problems on their own and limits the number of tickets customer support has to engage in.

Harvard Business Publishing wanted to redesign a system check page that originally allowed users to take a screenshot to verify with customer support that their browsers were up to date and not causing problems.

Overview

Info

Role

User Experience Designer

Problem

The visual design of the system check page was out dated and the experience was bulky and had been causing several issues for users that customer support was having to manage create extram tickets for

Outcome

I was able to research, gather insights, and create a future thinking design that allows users to problem solve on their own and lowers the numbers the customer support team had to manage.